1. Analysis of the Knowledge Management at Tcs Using the Knowledge Management Value Chain Model.

1. Analysis of the noesis management at TCS victimisation the intimacy management value chain model. * friendship acquire -TCS has cleard communities of practices (CoPs) with an animator proficient in an bea of friendship to gather best practice on contrasting bailiwick of seriousise using business case documenting epithelial duct of prepare and solution. - wherefore TCS tried to capture technology, goes and case studies c anyed Process Asset Libraries. So their sprightliness was more on capturing structure data in the first wave. In the performance of Ultimatix, TCS tried to use captures of intelligent technics or association drop dead agreement meaning intimacy tools like wizard, templates for packet productivity improvement, knowledge training modules and discipline on tools. *Knowledge storage -Business cases with solutions. For example on mainframe rough 1500 business cases. -Process Asset library suffer exchanges of around myriad documents on industry practices and 2 degree Celsius0 services practices in six month during 2003. -Line of businesses, line of technology, and hurlsTCS has disseminated knowledge by -Customizing for each are of practice/technology, client and industries. -Creating an initial training syllabus and a continuous learning program for experience employees based on role and competence definition. -Encouraging tidy sum to convey and go outside TCS to learn and bring back knowledge. -Using information garner per expert area and tip of day are utilise. *Marketing knowledge -To create business associate document. It can be retrieved by look for kindred business case. -To innovate and decide with a tool c bothed jumper cable and IdeaStorm.The IdeaStorm process is in three steps 1 idea / dubiousness are submitted, people can brain storm on it and by and by vote. - bonnie ask process to get direct access to experts TCS has various Portals which permit a uniform access to knowledge. It can be accessed t hrough queries or using taxonomies created by CoPs. Tools and activities were used for managing tacit knowledge TCS has created communities of practices (CoPs) with an animator expert in an area of knowledge to gather best practice on different area of expertise using business case documenting task and solution. -Just ask process to get direct access to experts Encouraging people to move and go outside TCS to learn and bring back knowledge. -Using information letter per expert area and tip of day are used. Tools and acticities used for managing explicit knowledge -Process Asset library permit exchanges of around 10000 documents on industry practices and 21000 services practices in six month during 2003. -To create business related document. It can be retrieved by take careing similar business case. -To innovate and decide with a tool called TIP and IdeaStorm. The IdeaStorm process is in three steps one idea / question are submitted, people can brain storm on it and after vote. The n TCS tried to capture technology, processes and case studies called Process Asset Libraries. So their emotional state was more on capturing structure data in the first wave. -In the implementation of Ultimatix, TCS tried to use captures of intelligent technics or knowledge work system meaning knowledge tools like wizard, templates for software productivity improvement, knowledge training modules and information on tools LiveMeeting sessions during mould for status meeting and after project lesson learned are recorded in the knowledge database 2. more or less of the growth of knowledge management systems in TCS and how the sytems helped its business are listed as below KBASES AND GROUPWARE It is a knowledge repository in the corporate and branch servers kindly to all employees through the intranet. It contained abundant range of information regarding processes, line of technology and the line of business. The groupware was a body which automated various in house systems such(pre nominal) as training and many other functions. CLOSELY KNITS COMMUNITIES OF PRACTICES (COPS)Community of practices was a assembly of organizational memory where team ups all over the organization at different times zones communicated and documented the best practices. PROCESS ASSET LIBRARIES (PALS) Process asset libraries was an information database related to technology, processes and case studies. These were make available to all growth centers of TCS through the intranet. WEB-BASED ELECTRONIC KNOWLEDGE wariness PORTAL (EKM) Knowledge was made globally available. The PAL library, and Kbases hosted on the intranet were merged with Ultimatix.Sub-portals of quality management system, software productivity improvement, training materials and tools information were roled and easily accessed via EKM. COP members astray shared and exchanges industry and service practices. INTEGRATED COMPETENCY AND LEARNING MANAGEMENT SYSTEMS (ICALMS) The system was deployed globally across all offi ces to promote a glossiness of learning and growth in the organization. Employees could enhance their skills in many areas. KNOWMAX demonstrable using Microsoft sharepoint portal server. It supported more than 60 knowledge assets and was accessible via Ultimatix to all TCS associates.Any associate could contribute their knowledge and information for sharing with employees. 3. Some collaboration tools which are need at TCS IBM same time client-server exertion on window that provide real-time, unified communications and collaboration for enterprise. IBM fast(a) place self-service for non-technical users to easily create a browser-accessible web-workspace to support a task, project. When TCS combine same time with quick place, it took easyly to exchange information on project, technlogy and preparation.Lotus domino collaboration tools can provide multiple service give thanks to use these tools, TCS can unprove collabaration among employees and collaboration of overseas and local o ffice 4. vane 2. 0 tools help TCS to manage knowleadge and collaboration among it employees TCS used a wide variety of collaboration tools from victorious on account architectural aspects to the physical exercise of Web 2. 0 tools. TCSs development centers have had a special heed to its architecture so that they could be divided into modules of a common area each with its own garden in order for the employees to have sexual conversations during their breaks.Naturally TCS could alike profit by the fact that many of those conversations were about their employees business problems. Propel sessions also brought together employees with similar interests so that they could balance their work and their life and hopefully integrate both as one. Aside from taking into account the employees personal life TCS also implemented another methods to share knowledge. By recording all of their meetings with LiveMeeting application TCS could arrange a team where all the members knew what was dis cussed.Knowledge could also be shared directly from their experts by Knowledge Transition sessions and a Tip of the Day mail system. This way knowledge could flow from their experts to their beginner workers who in fact need to learn in order perform better for TCS. The implementation of Project Infinity brought on base VOIP and video conference tools. Using these tools all TCSs branches could communicate and collaborate in realtime keeping focus to the same objective. However Project Infinity also brought along other tools such as Instant Messaging and a news broadcast system.Using these tools TCS could communicate in real time with all of TCSs offices in the world sharing data and knowledge other than using voice or video systems. TCS also used Web 2. 0 tools integrated in their own website such as a Just Ask system, a Blog Platform, TIP and MySite. As in one side The Just Ask system would directly be committed to TCSs business, on the other side The My site would be more related to ones personal life. 5. How do you think KM tools have changed some severalise operational processes at TCS, such as bidding for new projects, project development and implementation, customer service, and so on?TCS core business is to bring about project in India to be delivered all around the world. TCS processes have been alter and communication has been streamed with those KM tools. Three bricks are missing for a 100% effective knowledge sharing -The collaboration inside a document. For example, during an offering, it is usual that many people are working on the same document. -The search engine technology. Having Teras of document emphasize the need to have a good search engine in order to find applicable document. -The document life-cycle would permit to exclude outdated document.